A Smarter Call Center Dialer
for Modern Sales Teams.
Dialing. Agents. Coaching. AI. Follow-Up. One Connected Platform.
Artemis gives sales teams and call-center operations a modern environment for managing calls, agents, customer conversations, coaching, follow-up, appointments, and AI-powered workflows — with hosting, onboarding, and support options available for organizations that want a more complete solution.
- Call Center Dialer
- Agent Cockpit
- Hosted Options
- White-Glove Onboarding
- Coaching Tools
- AI Agents
- Automated Follow-Up
12
Agents Online
8
Ready
3
On Call
1
Wrap-Up
Campaign
Outbound Sales
2,480
Leads available
12
Agents assigned
Configured
Calling mode
Live Activity
- Connected
Agent 01 · Demo
02:14 · Outbound Sales
- Dialing
Agent 02 · Demo
Queue · Outbound Sales
- Ready
Agent 03 · Demo
Idle 00:38
- Wrap-Up
Agent 04 · Demo
Disposition pending
- Connected
Agent 05 · Demo
05:02 · Outbound Sales
- Ready
Agent 06 · Demo
Idle 00:11
Operation Summary
- Active agents12
- Current calls3
- Appointments today6
- Dispositions logged148
Coaching available on active calls
Call Center · Illustrative demo data
See Artemis in action
See the Artemis Call Center Platform in Action
Walk through how a calling operation runs on Artemis: campaigns and agents, the live agent cockpit, dispositions and notes, coaching, appointments, and the follow-up that happens after the conversation ends.
- Campaigns, agents, and calling activity in one place
- The agent cockpit representatives actually work in
- Coaching, dispositions, appointments, and follow-up
- Where AI agents fit alongside your human team
Artemis Call Center Dialer Demo
Demo video coming soon
The basics
What Is a Call Center Dialer?
Call center dialer software helps a team organize and execute calling activity across multiple representatives. Instead of each person manually looking up and dialing numbers one at a time, the dialer coordinates who is calling, which list they are working, what the agent sees when a conversation starts, and what gets recorded when it ends.
In practice, call center dialing software is less about the act of placing a call and more about coordinating everything attached to it — the calling lists, the campaigns, the agents and their call states, the customer information, the dispositions and notes, the follow-up, the appointments, and the visibility managers need to understand what the operation is doing.
That is the Artemis difference. A modern call center needs more than a mechanism for placing calls. It needs an operational environment around those conversations — one where the dialing, the agent workspace, the coaching, the outcomes, and the follow-up are part of the same system rather than four disconnected tools.
What a call center dialer coordinates
- Calling lists and campaigns
- Agents and agent call states
- Customer information and context
- Dispositions and call notes
- Follow-up actions after the call
- Appointments created from conversations
- Management visibility into activity
- The workflow that connects all of it
More than calling software
Run the Calling Operation From One Platform
Artemis brings the pieces of a calling operation into a single environment, so agents, managers, and workflows stay connected instead of scattered across separate tools.
Auto Dialer
Help representatives efficiently work through configured calling campaigns and lead workflows instead of dialing numbers by hand.
Agent Cockpit
Give representatives one workspace for calls, customer information, dispositions, notes, appointments, and follow-up.
Campaign Workflows
Organize agents and calling activity around the appropriate sales or operational campaigns.
Customer Context
Give agents relevant information about the person they're speaking with without forcing them to work across disconnected systems.
Call Dispositions
Record what happened on the call and determine the appropriate next step while the details are still fresh.
Tasks & Appointments
Connect conversations with actual business actions — a scheduled appointment, a callback, or a task owned by a real person.
Automated Follow-Up
Coordinate supported SMS and email follow-up based on configured workflows and call outcomes.
AI Voice Agents
Use conversational AI for the calling and customer-communication workflows where it is appropriate for your operation.
AI Appointment Setting
Turn qualified conversations into scheduled opportunities on the calendar your team already works from.
Roles
One Platform, Two Points of View
Agents need a focused place to have the conversation. Managers need visibility into the operation around it. Artemis serves both from the same system.
- Agents
Give Every Agent a Modern Cockpit
Representatives should have the information and controls the conversation requires in one operational environment, rather than assembling it from tabs mid-call.
- Customer information and current call
- Campaign the call belongs to
- Notes captured during the conversation
- Disposition and next step
- Appointments and tasks
- Follow-up actions and agent status
Campaign → Call → Outcome
- Managers
Give Managers Visibility Into the Operation
Managers can see how the calling operation is running — who is working, which campaigns are active, what outcomes are being recorded, and what work the conversations created.
- Agents and their current states
- Campaigns and calling activity
- Call outcomes and dispositions
- Coaching on appropriate live calls
- Appointments created from calls
- Follow-up and workflow status
Agents → Activity → Outcomes
- Operation
Keep the Work Moving After Hang-Up
The conversation is the beginning of the work, not the end of it. Artemis connects each outcome to the follow-up, appointment, or task that belongs with it.
- Dispositions recorded on the call
- Configured SMS and email follow-up
- Tasks and callbacks owned by a person
- Appointments on the Artemis calendar
- Lead status kept current
- History attached to the customer record
Outcome → Follow-Up → Appointment
Why teams choose Artemis
Built for the Operation, Not Just the Call
Team-scale workflow
Campaigns, agents, and calling activity are organized for a team, not improvised per representative.
One connected environment
Calling, context, outcomes, coaching, and follow-up live in the same platform instead of separate tools.
Hosted options available
Depending on the selected package, Artemis can provide and manage the environment your team operates in.
Implementation partnership
Onboarding and technical support services are available for organizations that want help getting operational.
From implementation to operation
From Setup to Live Calls
A structured path from first conversation to a team running live calls. What is included at each step depends on the service package and implementation scope you select.
- 01
Discovery
Understand the organization's team, sales process, call volume, workflows, and technology requirements.
- 02
Environment Setup
Configure the appropriate Artemis environment and hosting arrangement for the operation.
- 03
Workflow Configuration
Configure campaigns, agents, dispositions, follow-up, appointments, and supported integrations.
- 04
Team Onboarding
Help agents and managers learn the Artemis workflows they will use every day.
- 05
Launch
Move the team into live operations after appropriate validation of the configured environment.
- 06
Support & Optimization
Provide the level of technical and operational support included with the selected package.
Hosted options
Your Team. Our Technology Infrastructure.
Not every organization wants to own the technology environment behind its calling operation. Some teams have internal technical resources and prefer to run things themselves. Others would rather focus on selling and let someone else handle the environment the platform runs in.
Artemis offers hosted service options for that second group. Depending on the selected service package, Artemis can help provide and manage the technology environment required to operate the Artemis platform for your team — so your people work in the cockpit while the environment behind it is handled for them.
What is included varies by package and implementation scope. We will walk through what your operation actually needs before recommending an arrangement.
Depending on the selected package, hosted service may include
- A hosted Artemis environment for your team
- Infrastructure setup for that environment
- System configuration for your workflows
- Deployment assistance
- Ongoing environment maintenance
- Platform updates
- Technical support
- Operational assistance
Human + AI call center
Build a Call Center With Human Agents and AI Agents
A calling operation does not have to be entirely human or entirely automated. Campaign and customer workflows enter Artemis, and the business decides which conversations are appropriate for human agents and which are appropriate for AI voice agents.
Both paths lead to the same place: a real conversation, recorded outcomes, and the qualification, appointment, or follow-up that should come next — inside one platform rather than two disconnected systems.
- Campaign & customer workflow
- Artemis routes the conversation
- Qualification, appointment, follow-up
AI voice agents
- Handle appropriate calling and communication workflows
- Qualify against the criteria you configure
- Book appointments on the Artemis calendar
- Hand off to a human when the conversation calls for it
- Work the same campaigns and customer records
Human agents
- Work live conversations in the Agent Cockpit
- Handle nuanced, high-value, or complex calls
- Record dispositions, notes, and next steps
- Receive coaching from authorized managers
- Own the relationships that need a person
Coaching
Coach Agents During Live Conversations
Whisper Coaching lets an authorized manager or coach support an agent during an appropriate live call. Guidance reaches the representative while the conversation is still happening, so a deal is not lost to a question the agent could not answer in the moment.
It is designed for the situations where real-time help matters most: newer representatives, unfamiliar objections, and higher-stakes conversations. Access is limited to authorized managers and coaches.
- Support an agent on an appropriate live call
- Guidance for authorized managers and coaches
- Useful for onboarding newer representatives
- Help in the moment instead of after the fact
Customer ← Agent ← Coach
Call review
Learn From Calls After They Happen
Replay Coach is the after-the-call side of the same idea. Managers can revisit conversations to review how they were handled, reinforce what worked, and turn real calls into concrete coaching for the rest of the team.
Reviewing calls this way gives coaching a shared reference point — the actual conversation — instead of relying on memory or second-hand summaries.
- Review conversations after they finish
- Reinforce what worked across the team
- Turn real calls into repeatable coaching
- Support ongoing agent development
Call → Review → Coaching
After the call
Keep Working the Opportunity After the Call
Most opportunities are not won on the first conversation. Artemis connects the outcome of a call to the follow-up that belongs with it, so the next step is part of the workflow rather than something a representative has to remember.
What runs depends on how your workflows are configured and which messaging and calendar integrations are enabled for your account.
- Configured SMS follow-up
- Configured email follow-up
- Tasks and callbacks assigned to a person
- Appointments booked from the conversation
- Dispositions and lead status kept current
- The next action attached to the customer record
Disposition → Follow-Up → Next Action
Terminology
Call Center Dialer vs. Auto Dialer: What's the Difference?
An auto dialer primarily describes technology that helps automate the process of placing calls — the mechanism that gets a representative into a conversation without manual dialing.
A call center dialer generally refers to the broader environment needed to coordinate dialing across teams: agents, campaigns, customer records, call outcomes, management workflows, coaching, and follow-up.
Artemis provides auto dialing capabilities within that broader call-center and sales workflow, which is why the two ideas show up together here rather than as separate products.
- Auto dialer: automates placing the call
- Call center dialer: coordinates the whole operation
- Agents, campaigns, and customer records
- Outcomes, coaching, and management workflow
- Artemis includes auto dialing inside that environment
Dialing → Agents → Operation
Implementation
We Don't Just Hand You Software and Walk Away.
White-glove onboarding is for businesses that need help getting their team operational — not just credentials and a login screen. Depending on package and scope, onboarding may include the following.
Platform Configuration
Configure the Artemis environment around how your organization actually works.
Team Setup
Assist with creating and organizing appropriate users, roles, agents, and operational access.
Campaign Configuration
Help configure the calling campaigns and workflows your operation needs.
Workflow Setup
Configure dispositions, follow-up actions, appointments, and other supported processes.
Integration Assistance
Help connect supported external systems where applicable to your configuration.
Agent Onboarding
Help representatives understand the Artemis Agent Cockpit and the calling workflow.
Management Onboarding
Help managers understand the relevant administrative, coaching, and operational tools.
Onboarding services vary by package and implementation scope.
Ongoing support
Technology Support When Your Team Needs It
Organizations can choose service packages that include different levels of Artemis technical support, so help is available as the operation grows and changes.
Platform Support
Assistance with the Artemis platform and the capabilities your team relies on.
User Assistance
Help for agents and managers working through their day-to-day Artemis workflows.
Configuration Support
Assistance adjusting campaigns, workflows, dispositions, and related settings.
Troubleshooting
Help investigating and resolving issues with your Artemis environment.
Onboarding Support
Continued assistance as new agents and managers join the operation.
Environment Support
Support for the hosted Artemis environment where that service is included.
Integration Assistance
Help with supported integrations connected to your configuration.
Technical Escalation
A defined path for issues that require deeper technical attention.
Support scope and availability depend on the selected service package.
Service packages
Choose the Level of Support Your Operation Needs
Three conceptual service levels, from platform access to a hands-on technical partnership. These are service categories rather than fixed contractual promises.
Artemis Platform
For organizations that want access to the Artemis call-center platform and have internal technical and operational resources.
Possible inclusions
- Artemis platform access
- Agent Cockpit
- Dialer capabilities
- Customer workflows
- Standard platform configuration
- Standard support
Artemis Hosted
For teams that want Artemis to provide a hosted environment along with more implementation assistance.
Possible inclusions
- Everything in Artemis Platform
- Hosted Artemis environment
- Deployment and configuration assistance
- Platform updates
- Enhanced technical support
- Onboarding assistance
Artemis White Glove
For organizations that want hands-on implementation and an ongoing technical partnership.
Possible inclusions
- Hosted Artemis environment
- White-glove onboarding
- Workflow configuration
- Campaign setup assistance
- Agent onboarding
- Management onboarding
- Integration assistance
- Enhanced IT and support services
Available services vary by package and implementation scope. Pricing is not published — talk to us about what your operation needs.
Related platform capability
Artemis Auto Dialer
The dialing side of the platform: how Artemis helps representatives work through configured campaigns and lead workflows, and what happens before, during, and after an individual call.
Explore the Auto DialerRelated platform capability
Artemis AI Voice Agents
Conversational AI that can handle appropriate calling and customer-communication workflows alongside your human agents, inside the same campaigns and customer records.
Explore AI Voice AgentsRelated platform capability
Artemis AI Appointment Setter
Turn qualified conversations into scheduled opportunities, with appointments landing on the same calendar your agents and managers already work from.
Explore AI Appointment Setting
Where Artemis fits
Call Center Use Cases
Artemis is built for teams whose day is organized around conversations — outbound, inbound follow-up, or a mix of both.
Outbound sales teams
Teams working configured calling campaigns who need agents, outcomes, and follow-up coordinated in one place.
Appointment-setting teams
Operations whose primary goal is turning conversations into scheduled appointments on a shared calendar.
Home-service call centers
Service businesses coordinating estimates, callbacks, and scheduling across a calling team.
Contractor sales teams
Contractors who need customer context and appointment workflows attached to every conversation.
Pool companies
Teams handling design consultations and project inquiries that require follow-up over time.
Solar organizations
Operations with longer qualification cycles where consistent follow-up decides the outcome.
Real estate teams
Teams working lead lists and past inquiries who need appointments and history in one system.
Lead-generation operations
Groups qualifying inbound and purchased leads at volume across multiple representatives.
Customer follow-up teams
Teams responsible for staying in contact after the first conversation, by call, SMS, or email.
Buying guide
What Should You Look for in Call Center Dialer Software?
A practical evaluation list for teams comparing call center dialer software — worth answering for any platform you consider, including this one.
Reliability
Does the platform behave consistently across a full day of calling for the whole team?
Agent usability
Can a representative run the entire conversation from one workspace without switching tools?
Campaign management
Can you organize agents and calling activity around the campaigns your operation actually runs?
Customer context
Does the agent see who they are speaking with and what happened previously?
Dispositions
Is recording the outcome and the next step part of the call, not a separate chore?
Coaching
Can authorized managers support agents during live calls and review conversations afterward?
Automation and follow-up
Can call outcomes trigger the configured SMS, email, task, or callback that should come next?
Appointments
Do conversations turn into scheduled appointments inside the same system?
AI capabilities
Can AI participate in the workflows where it fits, without becoming a separate product?
Implementation and onboarding
Will someone help you configure the environment and get agents and managers operational?
Hosting options
Can the vendor provide and manage the environment if you would rather not run it internally?
Technical support
Is there a defined path for user assistance, configuration help, and technical escalation?
Integrations
Can the platform connect to the supported systems your operation depends on?
Scalability
Does the same environment still make sense as you add agents, campaigns, and workflows?
Connected platform
Built to Fit the Systems You Already Run
An honest view of what is available in Artemis today and what is on the roadmap.
- Live
Artemis Agent Cockpit
The live calling workspace: call controls, customer context, notes, dispositions.
- Live
Artemis Calendar
Built-in scheduling with availability rules and booked-appointment records.
- Live
Artemis REST API
Programmatic access so internal systems can read and write Artemis data.
- Live
Google Maps & Street View
Address validation and property context during a live conversation.
- In progress
SMS & Email Follow-Up
Configured messaging workflows triggered by call outcomes and lead status.
- In progress
Google Calendar
Two-way appointment sync with agent and team calendars.
- In progress
AI Voice Agents
Conversational AI agents working inside the same calling workflow.
- Planned
External CRMs
Direct connectors for common CRM platforms, in addition to the Artemis API.
Call Center Dialer Software, Hosted Options, and the Operation Around the Call
Most teams begin looking at call center dialer software when the operation outgrows individual effort. One representative dialing from a spreadsheet is a personal productivity problem. Ten representatives, several campaigns, and a manager trying to understand what happened yesterday is an operational one — and that is the problem call center dialing software exists to solve.
The useful question is not only how fast a sales dialer can place calls. It is whether the surrounding environment holds up: whether agents see the customer they are talking to, whether outcomes are recorded consistently, whether managers can coach, and whether the follow-up actually happens. An outbound call center dialer that moves the bottleneck from dialing to administration has not helped much.
Artemis is built as a call center platform rather than a dialing utility. Auto dialing, the agent cockpit, campaign workflows, customer context, dispositions, coaching, appointments, automated follow-up, and AI agents are part of one connected system — and for organizations that want it, Artemis can also provide a hosted environment, white-glove onboarding, and ongoing technical support.
How call center dialing software supports a team
Team calling introduces coordination problems a single person never faces: which agents work which campaign, which records have already been called, what the previous conversation produced, and what should happen next. Call center software answers those questions structurally, so the answers do not depend on whoever happens to remember them.
What hosted call center software means
Hosted means the vendor provides and manages the technology environment the platform runs in, rather than the customer standing it up internally. With Artemis, hosted service options are available depending on the selected package, and can include environment setup, configuration, deployment assistance, maintenance, platform updates, and technical support.
Implementation is part of the product
Call center technology fails more often from incomplete implementation than from missing features. Artemis offers white-glove onboarding for organizations that want help configuring the platform, setting up users and campaigns, defining workflows, and getting agents and managers comfortable — with the specific scope depending on the package selected.
Where AI belongs in a calling operation
AI does not have to replace a calling team to be useful. In Artemis, AI voice agents and AI appointment setting handle the workflows a business decides are appropriate for them, while human agents keep the conversations that need judgment — both working the same campaigns, records, and calendar.
Auto dialing inside a call center platform
Artemis provides auto dialing capabilities as part of the broader call-center workflow rather than as a standalone tool. If you are specifically evaluating the dialing technology and what happens around an individual call, the Artemis Auto Dialer page covers that in detail.
Evaluating the dialing side specifically? Learn more about the Artemis Auto Dialer for how Artemis handles the individual call.
Questions
Call Center Dialer FAQ
Ready to Build a Better Calling Operation?
Whether you need the Artemis platform, a hosted environment, white-glove implementation, or ongoing technical support, we'll help you design the right solution for your team.